More heads are set to roll at Safaricom as claims of fraud, bullying
and intimidation stalk the company’s executive suites amid a planned
re-organisation that could see less senior managers reporting directly
to the chief executive, Bob Collymore.
The company lost another two of its top managers on Saturday and Monday, hot on the heels of the firm announcing the departure of two senior managers last Friday. Head of internet and content Morris Maina is said to have resigned on Saturday while head of contact support at call centre division Timothy Nderi opted out on Monday, according to sources close to the giant telco.
The source revealed another four or five executives are expected to leave the company in what could be the biggest shake-up at the biggest telco and most profitable company in East Africa. “Some of them are leaving after being implicated in fraud cases,” said the source. On Monday, two people were arrested after stealing terrabytes of data worth hundreds of millions of shillings in what is believed to be an internally-coordinated scheme where insiders collude with outsiders to break into the system.
The theft comes two months after the mobile operator reduced the number of times third party traders can distribute data. Safaricom announced it would allow a Sim card to share data bundles to only 20 others—compared to previously when traders could transfer data to more than 50 users—in what it said was a measure to regulate and seal loopholes on resale of data.
A source told Business Hub junior workers have been suffering harsh treatment from top managers who had crafted an abusive relationship. Last Friday, the company announced changes to its top leadership after consumer service division head Peter Arina and customer management director Pauline Warui made their exit. Arina was replaced by Sylvia Mulinge while director of marketing Rita Okuthe took over Warui’s role.
“The changes are meant to re-energise the company and connect more with customers in a fast-paced industry,” said Collymore in a statement. Our source intimated the company is planning to reduce to four the number of senior executives who will be reporting directly to the CEO.
The new structure will comprise chief officers in commercial, operations, technology and financial divisions.
The company lost another two of its top managers on Saturday and Monday, hot on the heels of the firm announcing the departure of two senior managers last Friday. Head of internet and content Morris Maina is said to have resigned on Saturday while head of contact support at call centre division Timothy Nderi opted out on Monday, according to sources close to the giant telco.
The source revealed another four or five executives are expected to leave the company in what could be the biggest shake-up at the biggest telco and most profitable company in East Africa. “Some of them are leaving after being implicated in fraud cases,” said the source. On Monday, two people were arrested after stealing terrabytes of data worth hundreds of millions of shillings in what is believed to be an internally-coordinated scheme where insiders collude with outsiders to break into the system.
The theft comes two months after the mobile operator reduced the number of times third party traders can distribute data. Safaricom announced it would allow a Sim card to share data bundles to only 20 others—compared to previously when traders could transfer data to more than 50 users—in what it said was a measure to regulate and seal loopholes on resale of data.
A source told Business Hub junior workers have been suffering harsh treatment from top managers who had crafted an abusive relationship. Last Friday, the company announced changes to its top leadership after consumer service division head Peter Arina and customer management director Pauline Warui made their exit. Arina was replaced by Sylvia Mulinge while director of marketing Rita Okuthe took over Warui’s role.
“The changes are meant to re-energise the company and connect more with customers in a fast-paced industry,” said Collymore in a statement. Our source intimated the company is planning to reduce to four the number of senior executives who will be reporting directly to the CEO.
The new structure will comprise chief officers in commercial, operations, technology and financial divisions.
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