Operations at Monarch Insurance Company Kisumu branch was almost brought to a standstill when a businessman stormed the premises in protest of what he termed as calculated delay in paying his claims.
Anthony Kamau Njoroge, a real estate agent with Maran Holding Ltd, while addressing journalists after the ugly incident, said the company has remained dodgy in paying his claims one year down the line after the time of the accident.
According to investigations report certified by the insurance claims manager and which is in our possession, the accident occurred on November 25 2014 along Londiani-Muhoroni road at Kiprichat area.
Njoroge similarly said the regional branch manager was rude to him on several occasions during his attempts to recover the vehicle, adding that the branch manager had told him “to go slow if I wanted my claims to go through’’.
However, when contacted for her comment, Monarch Insurance Company regional manager Vivian Njenga said Njoroge was only impatient to wait for his turn as we have many clients on the waiting list. Njenga at the same time accused Njoroge of over blowing the issue as she was making local arrangements to access the claims despite the fact that he has defaulted in premium payment two years consecutively.
“I made him qualify as a good friend of mine despite the fact that he has not paid premium for two years in a row and he should know that instead of going round bad mouthing me,’’ Njenga said in her office along Oginga Odinga street.
Our investigations revealed that the company’s clients have been sweet talking agents who have remained dodgy in paying claims and this was confirmed when the branch manager bluntly told the writer that they have no specific payment period.
Anthony Kamau Njoroge, a real estate agent with Maran Holding Ltd, while addressing journalists after the ugly incident, said the company has remained dodgy in paying his claims one year down the line after the time of the accident.
According to investigations report certified by the insurance claims manager and which is in our possession, the accident occurred on November 25 2014 along Londiani-Muhoroni road at Kiprichat area.
Njoroge similarly said the regional branch manager was rude to him on several occasions during his attempts to recover the vehicle, adding that the branch manager had told him “to go slow if I wanted my claims to go through’’.
However, when contacted for her comment, Monarch Insurance Company regional manager Vivian Njenga said Njoroge was only impatient to wait for his turn as we have many clients on the waiting list. Njenga at the same time accused Njoroge of over blowing the issue as she was making local arrangements to access the claims despite the fact that he has defaulted in premium payment two years consecutively.
“I made him qualify as a good friend of mine despite the fact that he has not paid premium for two years in a row and he should know that instead of going round bad mouthing me,’’ Njenga said in her office along Oginga Odinga street.
Our investigations revealed that the company’s clients have been sweet talking agents who have remained dodgy in paying claims and this was confirmed when the branch manager bluntly told the writer that they have no specific payment period.
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